Hello, we are KYLIN
Founded in May 2003, Kylin packaging machinery factory is a China-based company, specialized in manufacturing,design and sale of all new machinery for making Rigid box, Round box machine, Collapsible box machines, Book cover packing craft,we are professional. Our company have the following characters: Graphic Arts, Paper Converting and Bookbindery industry, offering the advanced machines,technology and service for about over 10,000 users in more than 20 countries in the world. Now, we have distrubitor all around the world, such as middle east country, India, Turkey,Korea,Portugal, UK, etc
ADDITIONAL SERVICES
Customers Meeting&Machines Training
To help you master the installation and operation of your equipment, Kylin provides authorized training programmes led by surface preparation specialists.
- How to set up your machine and optimize performance levels for your process.
- Key trouble-shooting tips that keep your machine(s) in prime condition to minimize downtime, minimize maintenance, and prevent future problems.
- How to optimize performance levels to maintain consistent quality and minimize waste
- The latest legislation and how to keep the machine safe.
We offer three years machine quality warrantty, we want You to be satisfied with the work we do and our Machine,
Every time. We Guarantee to perform all good services to your complete satisfaction at the agreed upon price.
If at any time within 30 days after completion of the job you're not completely satisfied, we will Re-Clean all required areas to your satisfaction.
If you 're still not satisfied we will refund the money paid.
Help from technician is only a phone call away.
We offer free over the phone tech support to help you troubleshoot any issue you may be having.
If you require onsite help we are able to send our technicians to you! Whether it’s for training or support we can meet your needs.
Our experienced factory technicians are eager for you to get the most from your Kylin Machine.
We also offer to do regular maintenance to your machinery to make sure it stays in the best condition throughout the lifetime of the product.
This will help guarantee that your machines will work well for as long as possible.
Initially one of our experienced operators will try and help you resolve the problem over the telephone.
If that is not successful then we would send a field engineer out to site.
Our engineers carry the most common spare parts so that most problems can be repaired on site.
In the unlikely event that the machine could not be repaired on site, we would either arrange another on site visit if appropriate,
or take the machine in to our state of the art workshop where we can deal with all types of repairs and refurbishments