Machine sales service
Everyone allows their experiences with Service, whether in a professional or private environment, to influence them. Kylin is very aware of the growing importance of this service factor, customers expect excellent service that is always available. Thus, it is most importance to us that we gear our entire business dealings, from market analysis to production sequences, to the needs of our customers, we have agents which can take care of all the after-sale service in below region,Middle east country, Gulf, Dubai, India, Turkey, Korea,Portugal , UK. We will develop more and more Agents in the coming years.
Choosing Kylin means being able to depend on expert care for the entire service life of your Kylin machine, naturally including system components. Often, it is very subjective perceptions, which determine whether the customer views the service as good or outstanding. Reaction times to special wishes or requests, availability of service technicians and spare parts, the competence of employees, service prices or even simply the friendly help on the telephone, as well as on site – all these components work together to leave a lasting impression that is outstanding.
Do you have any questions or requests?
Please give us a call or send us an e-mail:
Anderson Lee, Vice President After Sales Service
Fon: +86-13650165734
kiki#postpressmachines.com
Warranty of Products
The Kylin packaging machine Systems carry 36months Quality warranty to the original purchaser beginning upon the date of installation or ninety (90) days after shipment from the factory.
we want You to be satisfied with the work we do and our Machine, Every time. We Guarantee to perform all good services to your complete satisfaction at the agreed upon price. If at any time within 30 days after completion of the job you’re not completely satisfied, we will Re-Clean all required areas to your satisfaction. If you ‘re still not satisfied we will refund the money paid.
High Quality Control
We offer a complete range of environmental and quality control tools, systems and guages to maximize your production efficiency equipment investment. Whether you’re looking for precision box making machine or samples making tools, Kylin has what you need to maintain peak performance.
ADDITIONAL SERVICES
Customers Meeting&Machines Training
Meeting in India
Meeting in Dubai
Trip to Turkey
To help you master the installation and operation of your equipment, Kylin provides authorized training programmes led by surface preparation specialists.
- How to set up your machine and optimize performance levels for your process.
- Key trouble-shooting tips that keep your machine(s) in prime condition to minimize downtime, minimize maintenance, and prevent future problems.
- How to optimize performance levels to maintain consistent quality and minimize waste
- The latest legislation and how to keep the machine safe.
We offer three years machine quality warrantty, we want You to be satisfied with the work we do and our Machine,
Every time. We Guarantee to perform all good services to your complete satisfaction at the agreed upon price.
If at any time within 30 days after completion of the job you're not completely satisfied, we will Re-Clean all required areas to your satisfaction.
If you 're still not satisfied we will refund the money paid.
Help from technician is only a phone call away.
We offer free over the phone tech support to help you troubleshoot any issue you may be having.
If you require onsite help we are able to send our technicians to you! Whether it’s for training or support we can meet your needs.
Our experienced factory technicians are eager for you to get the most from your Kylin Machine.
We also offer to do regular maintenance to your machinery to make sure it stays in the best condition throughout the lifetime of the product.
This will help guarantee that your machines will work well for as long as possible.
Initially one of our experienced operators will try and help you resolve the problem over the telephone.
If that is not successful then we would send a field engineer out to site.
Our engineers carry the most common spare parts so that most problems can be repaired on site.
In the unlikely event that the machine could not be repaired on site, we would either arrange another on site visit if appropriate,
or take the machine in to our state of the art workshop where we can deal with all types of repairs and refurbishments
MEET OUR CUSTOMERS
We're not the only ones HappyExcited about KYLIN MACHINES
10,000 customers in 30 countries using KYLIN MACHINES, meet our customers
Clients Testimonials
Armin Akbarzadeh
Boris Boguslavskiy
Nadine Kodsy
EVER OLIVIA ENTERPRISE CO.,LTD
FLASH GRAPHIC MACHINERY
CHRIS MOUTSIDIS
Vikas Tawar
Alberto Rinaldi
Srinivasareddy Uppathi
